How can we help you ?
We answer to your most frequently asked questions.
Languages
Payment & estimates
Treatment & care
Accompaniement
Transportation & travel
Medical report
Food preferences & diet
Additional beauty services
Among our staff members, we have coordinators who speak the following languages: French, English, German, Russian, Italian and Chinese. If your language is not among those spoken, we can arrange for a translator to assist you during your medical consultations and/or therapies for an additional fee.
It is very important to provide our medical staff with as much general and up-to-date medical information as possible (reports of previous medical consultations, laboratory results, medical imaging, etc.) This will enable us to create a personalised medical programme for you and to provide you with the corresponding quotation.
Only inquiries about oncological issues are subject to a fee.
The initial estimate is an estimation of the costs of your treatment and is performed by our specialists based on the documents and information that you submit in advance. It is therefore extremely important that we obtain as much medical information in advance as possible, so that the estimate is an accurate reflection of reality.
The patient has to pay the full amount of the quotation, on the day of their arrival at the clinic at the latest. We accept payments by cash, credit card or bank transfer. You may be entitled to a full or partial refund of the deposit, depending on the final invoice amount.
Depending on medical assessments and opinions (therapeutic progress, test results, rehabilitation progress, etc.), modifications to the treatment and/or additional tests may be advised and prescribed. Any subsequent changes to the initial offer can be made with your agreement, and will be charged accordingly.
Any request to leave is subject to prior written consent from the doctor.
Our medical team or our coordinators will help you get all the equipment you need.
Yes, we offer facilities to accommodate an accompanying person during your stay, in your room or in a separate room/suite. Please contact us directly if you would like further information.
Yes. We have our own limousine service and can arrange airport transfers or any other transfers you may need during your stay.
Yes, we can help you with visa applications, hotel reservations (if necessary) and transportation services.
Yes. We will send you your complete medical file as soon as we have received all the necessary information from the doctors. This file will include all medical reports, laboratory results and radiographic images (X-rays).
Reports can be written in English upon request. They can also be translated into other languages for an additional fee.
Yes, of course, if you provide us with information about your eating habits before your stay, we will be happy to adapt your meal options accordingly.
Most of our clinics offer high quality gourmet food, which is served in their respective restaurants. With the exception of breakfast, which is only served in your room, you can eat your meals in the clinic’s restaurant.
Some of our hospitals offer hairdressing and skin care services. At your request, we can also make appointments for you if these services are not offered at the clinic where you are staying.
For any other questions, our team will be delighted to assist you